Maintenance · Voids · Repairs
Repairs you can see.
Pillar is a maintenance and voids contractor with its own operations platform. Every job is tracked from the first report to the final invoice, and our clients watch it happen live.
Scroll to fly into Flat 3, Rowan House
02 · A job
One leak. Four trades. One record.
Follow a single repair in Flat 3 in six steps. The scene shows the work. The card in the corner shows what the housing provider sees at the same moment.
The report
A resident reports water under the bathroom basin. The job is logged, marked urgent and assigned to a plumber straight away.
- 08:14Logged and assignedPriority urgent · plumber allocated
Plumbing
The plumber checks in on site with GPS, finds a failed joint under the basin and replaces it. Before and after photos go onto the job.
- 08:14Logged and assignedPriority urgent · plumber allocated
- 10:02On site, leak repairedGPS check-in · 4 photos · joint replaced
Electrical
The extractor fan had failed, which is why the room ran damp. Our electrician fits a new humidity-sensing fan and tests the hallway smoke alarm while on site.
- 08:14Logged and assignedPriority urgent · plumber allocated
- 10:02On site, leak repairedGPS check-in · 4 photos · joint replaced
- 11:30Extractor fan replacedHumidistat fan fitted · hallway smoke alarm tested
Tiling
The tiles lifted by the water are re-fixed and grouted. Time and materials are logged, so the invoice matches the work.
- 08:14Logged and assignedPriority urgent · plumber allocated
- 10:02On site, leak repairedGPS check-in · 4 photos · joint replaced
- 11:30Extractor fan replacedHumidistat fan fitted · hallway smoke alarm tested
- 13:05Tiles made good1.2 m² · 1 h 40 min · materials logged
Decorating
The water stain is sealed and repainted. The resident checks the room and signs off on the spot.
- 08:14Logged and assignedPriority urgent · plumber allocated
- 10:02On site, leak repairedGPS check-in · 4 photos · joint replaced
- 11:30Extractor fan replacedHumidistat fan fitted · hallway smoke alarm tested
- 13:05Tiles made good1.2 m² · 1 h 40 min · materials logged
- 15:52Redecorated, signed offStain block + 2 coats · resident confirmed
Closed out at the office
Back at our office the job closes with the SLA met, evidence filed and the invoice raised at contract rates. On the wall screen, Flat 3 turns green.
- 08:14Logged and assignedPriority urgent · plumber allocated
- 10:02On site, leak repairedGPS check-in · 4 photos · joint replaced
- 11:30Extractor fan replacedHumidistat fan fitted · hallway smoke alarm tested
- 13:05Tiles made good1.2 m² · 1 h 40 min · materials logged
- 15:52Redecorated, signed offStain block + 2 coats · resident confirmed
- 16:10Closed and invoicedSLA met · evidence filed · contract rates
03 · Platform
Every job on the estate, live.
Back at our office, the team runs every job from one screen. The wall shows the estate live, and each beam is a job in progress. Clients see the same view, instead of waiting for a month-end spreadsheet.
- Job trackingBy estate, block and home, from report to close
- AttendanceQR and GPS check-in for every visit
- EvidencePhotos and resident sign-off on every job
- ComplianceCertificates stored against each home and asset
- CommercialRates, variations and invoices in one place
- Client portalSoonYour homes, jobs and spend in real time
04 · Services
The work behind the data.
For councils, housing associations, managing agents and portfolio landlords.
- VoidsStrip-out to keys, to an agreed lettable standard
- Reactive repairsTracked against your SLA
- ElectricalRepairs, upgrades, testing and rewires
- PlumbingLeaks, wastes, sanitaryware and water services
- Kitchens & bathsPlanned replacements, tanking and tiling
- Damp & mouldInspection, treatment and making good
Make safe first
Within contract window
Grouped by block
05 · Contact
Talk to us about your homes.
Tell us what you manage and what isn't working, and we'll show you how Pillar would run it.